Last updated: July 2025
Welcome to Muhammad Iqbal Restaurant – Pakistani and Indian Cuisine (“we”, “us”, “our”). Your trust is important to us. This policy page outlines our terms and conditions, privacy practices, and customer service policies for the use of our website: https://miqbalrestaurant.ae
1. Privacy Policy
We respect your privacy and are committed to protecting your personal data.
Information We Collect
- Name, contact number, email address (via order forms/reservations)
- Delivery address and order history
- Payment details (securely processed by third-party gateways)
How We Use Your Information
- To process and deliver your food orders
- To contact you regarding your order or reservation
- To improve our website and customer experience
- For marketing promotions (only if you opt-in)
Data Security
We implement strict security measures. Payment information is encrypted and handled through secure payment providers.
2. Refund and Cancellation Policy
Cancellations
- Orders can be cancelled within 5 minutes of placing them by calling us directly.
- Once food is prepared or dispatched, cancellations are no longer accepted.
Refunds
- Refunds are only issued for:
- Incorrect or missing items
- Delivery to the wrong address caused by our staff
- Delayed delivery exceeding 90 minutes, if not due to external factors (e.g., traffic, weather)
Refunds will be processed via the original payment method within 7 business days.
3. Delivery & Pickup Policy
- Delivery Areas: Selected zones within Dubai. Please confirm availability during checkout.
- Delivery Time: Average time is 30–60 minutes depending on your location and order volume.
- Pickup Orders: Ready within 20–30 minutes. A confirmation will be sent by SMS or WhatsApp.
Note: We reserve the right to decline delivery in certain areas due to logistics or peak-hour capacity.
4. Allergen Notice
Our dishes may contain traces of nuts, dairy, gluten, and other allergens. Please notify our staff during ordering if you have any dietary restrictions or allergies.
5. Terms of Use
By using our website or placing an order, you agree to:
- Provide accurate contact and delivery information
- Use our services lawfully and respectfully
- Not copy or distribute our content or menu without written permission
We reserve the right to refuse service to anyone for reasons including, but not limited to, abusive behavior, fraudulent activity, or misuse of promotions.
6. Contact Information
If you have any questions or concerns about our policies, please contact us:
📞 Phone: +971 54 387 9824
📧 Email: info@miqbalrestaurant.ae
📍 Address: Kitchen Park Arjan – Al Barsha – Al Barsha South – Dubai – United Arab Emirates